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 Terms & Conditions

Artwork/Further Information

If we need further information from you to proceed with your order, we will contact you shortly.

If your project requires artwork we will send through a PDF proof in the near future.   Please note, if you have already approved your artwork online, or your project is a repeat order, no proof will be supplied.

 

Purchase Orders and Payment

Your Purchase Order is now available to print off online.  Please Login, go to your ‘Orders’, click on the specific order, then click the ‘Purchase Order’ tab. 

Non Account Holders – Your payment terms are ‘Due upon Order’.  An Un-confirmed Tax Invoice is available now online, or if we have placed this order for you, we will email this to you shortly for payment.  Once your payment has been received, you will be notified by email and your final Tax invoice will be available online, but also emailed to you for your records.  Invoices are available online in the ‘Payment’ section of your Order.

Account Holders – Your payment terms are ‘30 Days’ (unless otherwise agreed upon)and you will be emailed a Tax Invoice on completion of your project. 

 

Project Turnaround Times

Turnaround times vary greatly depending on your project.  If you have a preferred Due Date please enter this on you order, or contact as soon as possible.   We will endeavour to meet your deadlines wherever possible, and keep you informed should there be a delay or problem in meeting this date.

Printing projects generally take 5-7 working days from approval of artwork, unless otherwise specified or agreed upon.  Please note, large group orders for Franchises will always be printed up together and despatched by the advertised dates.

 

Tracking Your Order

If you would like to track your order, please Login and go to your ‘Orders’.  The stage of your order is listed on the left and is colour coded.  This is usually updated daily, but if you have any concerns with the progression of your project, please contact us as soon as possible.